Package Description
What we offer if you join our amazing team:
• Competitive Salary
• Corporate Benefits Package
• Company events
Job Introduction
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
Serco has made significant contributions at their own COP2 Service Facility located next to EUMETSAT in Darmstadt, supporting a wide range of satellite operations and projects. As the owner and operator, Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for satellite missions. Their expertise in ground systems, data processing, and facility management has earned them recognition, including 'Best in Service' awards from partners. The COP2 facility underscores Serco's commitment to excellence and innovation in satellite operations, ensuring reliable data services and mission success.
We are looking for a Product and Quality Assurance Engineer to join our Flight Operations team within an established Earth Observation service onsite in Darmstadt.
Main Responsibilities
As Product and Quality Assurance Engineer you will join our Flight Operation teams within an established Earth Observation service contract and will concentrate your activities on the following:
- Configure and maintain PA quality tools
- Track and process all anomalies in the relevant databases, both ground and spacecraft related
- Support ground & spacecraft Anomaly Review Boards (ARBs), tracking all decisions and actions taken
- Maintain the product tree of each mission to reflect the evolving configuration baseline
- Regularly reporting the FOS configuration and its baseline documentation (CIDL + ABCL Reporting)
- Organise and conduct the Freeze in view of critical operations (Freeze Note and CCB)
- Track and process all change requests
- Stimulate the regular assessment of FOS risks and reflect the update in the relevant risk registers
- Stimulate the collection of lessons learned after major mission phases
- Survey document production and provide quality review of documents on request
- Keep up-to-date the PA documentations within Serco and ESA QMS (PAP, CMP, RMP, DMP)
- Monitor compliance to applicable QMS procedures and support the team for every occurring audit
- Attend agreed simulation sessions and support the chasing of actions raised in the Debriefing
- Support the service operations contract in terms of the reporting, KPI and relevant information quality.
Successful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
- Proficient in Product and Quality Assurance of Missions in Development and Operations
- Experience in working in an operational environment
- Fully proficient in Configuration Management
- Previous experience in operational experience on risk management process (risk register, trend, acceptance)
- Familiar with Quality Management system, if ESOC QMS will be a strong asset
- Familiarity with ECSS Standards applicable to the Ground Segment
- Familiarity with the ISO 9001 Standard
- Proven experience in coordination of anomalies investigation and resolution, report generation
- Well‐organised, able to prioritise and manage several activities in parallel
- Excellent written and communication skills
- Ability to coordinate activities internal and external to the FOS team.
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All candidates must be eligible to work in the EU.
On Offer:
- Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
- Hybrid working model
- 50% subvention on Deutschland ticket
- Gym membership discount
- Participation in pension and health scheme
- 30 days of holiday
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Relocation:
Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
Serco GMBH offers relocation support for all EU passport holders that are planning to relocate to Germany and work in our COP2 Service Facility.
DE&I:
Diversity, Equity & Inclusion at Serco GMBH is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.
About the Company
Serco is a global team of 60,000 professionals dedicated to delivering essential public services worldwide. As innovators, we strive to redesign and enhance public services for the betterment of all. Our offerings include a chance to contribute to innovation in the public services sector, a company deeply passionate about diversity and inclusion, and a friendly, supportive, and professional environment that respects your work-life balance.
Why Should You Join Serco ?
- Contribute to innovative projects in the public services sector, and making a difference.
- Your contributions are valued and recognized, with opportunities for professional/personal growth.
- Be part of a company passionate about diversity and inclusion
- Enjoy a friendly and professional environment that respects your work-life balance.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.