Job Introduction
With a strong presence in Europe, Serco collaborates extensively with the European Space Agency (ESA), providing comprehensive services from earth observation data management to spacecraft control and flight dynamics. In collaboration with ESRIN, Serco has made significant contributions to various space missions. Our technical and scientific support has been pivotal in enhancing the efficiency and effectiveness of ESA's operations. By joining Serco's team at ESRIN, you will be part of a dynamic environment focused on innovation and excellence in space exploration and data management, contributing to ground breaking projects that shape the future of space technology.
We are currently seeking an experienced and dynamic Account Manager to join our Italian Office in Rome. Join a ground-breaking European project at the forefront of satellite technology and climate research.
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you!
As Account Manager you will be responsible for:
The Service Projects Coordination (Copernicus Service Account Manager) plays a critical role in the management of Copernicus data from contributing missions, providing continuous oversight of technical, financial, and scheduling aspects to ESA. The Account Managers are responsible for obtaining technical requirements from stakeholders, shaping the procurement proposal, defining the financial cost model, mitigating risks, and contributing to the successful delivery of the project. Their work is essential to ensuring that project meets all its milestones. and deliverables on time. Each Account Manager is responsible for a specific thematic domain (Land, Marine, Security, Atmospheric, Emergency) and plays a critical role in fostering clear communication and collaboration across the entire service chain.
The scope of work will include:
- Management of the Copernicus Services users.
- CSP Progress Review organization and managing.
- Recording, Tracking, analysis of User Needs and their mapping in Data Warehouse Requirements (DWH).
- Support ESA in translating user needs/requirements to technical requirements for future architecture and procurement.
- End to End Management of Copernicus Space Component Data Access (CSCDA) Datasets (Data Access Portfolio updates, status, level of implementation, daily monitoring of orders, escalations, closure).
- Quota management.
- User survey process management.
- Attend international meetings to collect future user requirements and identify trends in EO applications and solutions.
- Copernicus Contributing Mission Entities (CCME) monthly report reconciliation and validation.
- CSCDA Evolution support (including requirements definition support, (Invitation To Tender, Contract Change Notices) and Operations Scenarios definition.
- Provide support on technical solutions for specific ESA/EC requests (quota management, new mission to be offered to CSCDA users).
- Technical interfaces monitoring (CCMs-CSCDA).
- Routine operations monitoring and link to CCM Quality Control.
Successful Candidate
Your skills:
- Degree in a relevant technical field such as Physics, Engineering, Mathematics, Geography or Geosciences.
- At least 5 years of experience in a Space EO industrial or research environment.
- Knowledge of ESA EO missions and their operational context.
- Knowledge of EO based science applications.
- Awareness of Copernicus environment stakeholder and Copernicus Contributing Missions.
- Good knowledge of GIS and related applications and tools.
- Experience in drafting and editing complex technical reports.
- Proficiency in MS Office Tools.
- Good communication and analytical skills.
- Expertise in technical writing and presentation.
- Experience in Documentation Review.
- Good negotiation skills and meeting management skills.
- A team player and able to coordinate complex tasks.
- Result-oriented and user-oriented focused.
The following skills and experience would be highly desirable:
- Knowledge of the Copernicus Space Component Data Access (CSCDA) context.
- Project/Service Management expertise.
- Knowledge of the Earth Science research community.
- Experience in system engineering and/or EO data processing.
- Experience with OGC (Open Geospatial Consortium Standard).
- Experience with INSPIRE (Geo Portal).
- Ability to work independently & self-motivate.
- Very good communication skills and a convincing personality.
- Capability to think out of the box
Relocation :
Rome's central location in Italy offers excellent transportation links within the city and across the country. The city is well-connected by a network of highways and railways, with Ciampino Airport or Fiumicino, providing convenient access to international destinations.
Serco provides relocation support for all EU passport holders planning to move to Rome and join Serco Italia S.p.A
On Offer :
- Competitive Salary.
- Great career opportunities in the Space industry
- Comprehensive package of benefits offered by the company, such as life insurance and health insurance.
- Engaging company events to foster team spirit.
- Hybrid working model to support work-life balance.
- Opportunity to work in an international environment.
About the Company
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.