Support Engineer

Package Description

Joining Serco Italy’s amazing team offers:

• Competitive Salary.
• Great career opportunities in the Space industry
• Comprehensive package of benefits offered by the company, such as life insurance and health insurance.
• Engaging company events to foster team spirit.
• Hybrid working model to support work-life balance.
• Opportunity to work in an international environment.

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASASerco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including central governments, defense organizations, the aerospace industry and commercial companies.

We are currently searching for an experienced and dynamic Support Engineer to join our international team in Rome. The job holder will be involved in the monitor and control the EO data production and dissemination in Operational environment.

Main Responsibilities

As a Support Engineer you will concentrate your activities on the following:

• Configuration, setup and integration of dissemination chain modules.
• Development of tools/scripts able to monitor and handle the EO data production and dissemination flow.
• Linux shell scripting, python programming for maintenance and operation activities.
• Perform EO processing activities.
• Support to testing and verification activities.
• Execution of regular maintenance activities.
• Real­time monitoring and control of the end-to-end production and dissemination chains.
• Execution of Transfer to Operations of service applications.
• Management of service incidents and anomalies.
• Update of Operational Procedures.
• Second level of Help desk technical support.
• Contribution to prepare Operational Reports.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Linux O.S. and native shell scripting.
• Ability to work in a team and to share and acquire knowledge.
• Pro­active problem solving attitude.
• Anomaly investigations.
• Technical documentation preparation.

Additional skills:

• Good communications skills in English (spoken, written) and possibly good knowledge of Italian.

• Proactive approach to problem identification and resolution.
• Take full responsibility for the successful conclusion of the activities and success-oriented.
• Very good user liaison capability and team-player spirit.
• Sharp and curious mind.
• Availability to travel within Europe to attend meetings.

Any experience in the following would be of great value:

• Basic Relational database knowledge.
• Python programming.
• Knowledge of Earth Observation data products.
• Object storage knowledge.

About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

Why Should You Join Serco ?

• Contribute to innovative projects in the public services sector, and making a difference.
• Your contributions are valued and recognized, with opportunities for professional/personal growth.
• Be part of a company passionate about diversity and inclusion
• Enjoy a friendly and professional environment that respects your work-life balance.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here.