Package Description
Joining Serco Italy’s amazing team offers:
- Competitive Salary
- Great career opportunities
- Corporate Benefits Package
- International environment
- Possible hybrid work
Job Introduction
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
We’re looking for a Service Projects Coordination, to reinforce the team in our Italy office!
We look forward to meeting you!
Main Responsibilities
We are looking for a User Community Manager to lead user engagement and service integration activities within the DestinE Platform, with a strong emphasis on onboarding processes and Service Desk operations.
This role plays a key part in ensuring seamless coordination across the DestinE ecosystem, supporting a coherent and efficient value chain. The ideal candidate will foster interoperability, drive innovation, and champion the adoption of cutting-edge solutions across the platform.
Key Responsibilities
Service Desk Supervision: Supervise the activities of the Service Desk Coordinator to ensure alignment with platform objectives.
Service Onboarding & Integration: Supervise the onboarding of new service providers with a focus on ensuring services meet platform requirements for interoperability, maturity, and architectural alignment. Provide technical guidance, promote data integration, and encourage service chaining to enhance platform value.
User Engagement & Community Building: Actively engage with the user community, staying informed on emerging technologies and best practices.
Successful Candidate
Technical Skills
- In-depth knowledge of the DestinE operational context, including platform governance, service integration, and platform components
- 5+ years experience in Data Access and Management Services: Solid understanding of data services, particularly DestinE data offerings, to support consistent integration and value-added use by providers.
- Proven experience in Coordinating Multi-Partner Technical Consortia, coordinating technical teams
- Proven experience in Service Onboarding and Evaluation, with expertise in onboarding external service providers, including technical integration, compliance checks, and alignment with platform standards.
- Experience in overseeing Service Desk operations, ensuring efficient workflows, and monitoring support quality using PIs/KPIs.
- Strong technical understanding of the DestinE runtime platform, including the operational steps necessary for successful integration during Service Onboarding.
- Candidates must have actively supported service operations, with a hands-on approach to maintaining live services and working closely with operations teams to ensure service stability, resilience, and performance.
Soft Skills
- Proven experience in leadership and team management, with proven ability to lead, mentor, and coordinate cross-functional technical teams with a focus on innovation, continuous improvement, and effective service delivery
- Proven experience in stakeholder engagement, showing excellent communication skills, including the ability to engage with a wide range of stakeholders, from service providers to institutional partners. Strong negotiation ability is an asset.
- Cross-functional Coordination mindset: showing strong coordination skills to ensure consistent service integration across internal units and external contracts, stimulating growth and promoting innovation
- Analytical & Data-Driven Approach: Ability to interpret platform indicators, user feedback, and operational metrics to inform strategy and optimize performance.
- Availability and flexibility to travel on short notice as needed to support project coordination, service integration activities, or urgent operational needs.
Certifications / Qualifications
- Master’s degree in Computer Science, Engineering, or a related technical field.
- ITIL Certification (Foundation or higher) is an asset - desirable for managing support workflows and service lifecycle.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.
Women in Aerospace
We prioritize Diversity and Inclusion, actively supporting initiatives such as Women in Aerospace Europe, which champions opportunities, development, and visibility for women in the Aerospace sector.
For more information : Women in Aerospace Europe / Supporting women in STEM
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.