Knowledge Management Expert

Package Description

What we offer if you join our amazing team:

• Flexible working policy (hybrid working)
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs
• Casual dress code
• Bike Scheme

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.

Serco has made significant contributions at ESA's European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco's expertise in spacecraft management, ground systems and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector.

On behalf of our client, the European Space Agency, we are looking for a skilled Knowledge Management Expert join our team distributed over the ESA ESTEC site, in the Netherlands.

The service will provide function of administrative, secretarial, and organisational support and will provide a focal point of support to HRE Groups/Teams. The service will actively contribute to continuous improvements and the harmonisation of common process.

Main Responsibilities

• Develop and plan Knowledge Management (KM) activities for the Directorate in coordination with HRE-P.
• Shape the Lesson Learned process for HRE by supporting:
  • Identification, capturing, documentation, and validation of Lessons.
  • Dissemination and implementation of learning from Lessons.
  • Facilitation and accessibility to Lessons for HRE and the wider ESA community.
  • Preparation and coordination of events for sharing Lessons.
  • Digital feedback surveys and analysis of results.
• Collect and archive knowledge from experts, retirees, or departing staff (e.g., interviews).
• Support and coordinate knowledge transfer activities.
• Support knowledge dissemination, including updating and maintaining the knowledge management site and preparing newsletters.
• Maintain the content of the KM portal and support its evolution.
• Support the definition, testing, and rollout of new KM tools/websites/SharePoint/MS Teams applications.
• Organize, prepare, and coordinate HRE onboarding briefings.
• Organize, prepare, and coordinate HRE workshops and their feedback surveys.
• Coordinate with corporate KM and Lessons Learned entities, providing feedback and disseminating relevant documents (e.g., activity plans, Lessons Learned, process updates, templates).
• Produce process optimization analysis from integrating lessons learned.
• Support management audits (e.g., QMS).
• Proactively contribute to capturing knowledge and developing best practices in KM and Lessons Learned.
• Support actions related to improvements in the HRE working environment (e.g., tools, offices) in coordination with ESA corporate entities.
• Apply change management and agile approaches to continuous improvements in the HRE Knowledge Management environment.

Successful Candidate

• Bachelor’s degree or equivalent with relevant experience.
• At least 4 years of relevant work experience.
• A sound and proven experience of working with ESA internal procedure and corporate tools (booking system, visitor badge process etc).
• Knowledge from STEM degree level subjects from recognised universities and business and/or project management qualifications or certifications (e.g. PMI, Prince, MBA).
• Security clearance as required to support data management processes and tools in the frame of support to security, export control and data protection processes and cooperation with international partners (e.g. NASA, CSA, JAXA).
• A good knowledge of HRE directorate’s programmes.
• Knowledge of ITAR and EAR regulations.
• A sound and proven experience in providing a customer-oriented service in a senior capacity.
• Good Knowledge of supporting a project-oriented environment is an asset.
• Familiarity with Polaris, ECLIPSE (e g. DCCM).
• Knowledge of SharePoints/Web portals.
• Proficiency with Microsoft 365 Office Software.
• High capacity to interact and communicate effectively with cross functional teams, from engineering, technical and business domains.
• High-level of organizational skills, with attention to detail, flexibility, and ability to identify priorities.
• Comfortable with working in a diverse and multinational team environment.
• Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities.
• Proficient in the English language, both written and spoken.
• Knowledge of another EU member state language is an asset.
• Candidates must be eligible to work in the EU.

Relocation

The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel.

Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.

DE&I

Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.