Package Description
Job Introduction
Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse array of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operations and maintenance of satellite ground segments. Their expertise in satellite control, data processing, and system integration has earned them accolades, including 'Excellence in Service' awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring their commitment to innovation and excellence in the field of meteorological satellite operations.
We are seeking a IT Service Desk Agent / Hardware Technician to work on our Customers Site (EUMESTAT) in Germany. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world.
Main Responsibilities
As IT Service Desk Agent / Hardware Technician you will concentrate your activities on the following:
The majority of the tasks and responsibility of the service centre around first- and second-level support to users for software and hardware issues. As part of the ICT Service Desk team, you would be working with your colleagues to cover the full set of support services below. As a candidate you should have demonstrable skills and experience to cover the responsibilities outlined below:
- Diagnose and troubleshoot ICT software issues, including MS Windows 10/11, Office 365, MS Edge, and Adobe Acrobat.
- Install and maintain mobile computing solutions (e.g., VPN access, notebooks, remote access, iPhones).
- Provide end-user support and assistance with Outlook configuration, administration, and troubleshooting within an MS Exchange environment.
- Perform user and device administration tasks in MS Active Directory, MS Exchange, Azure AD, and Intune.
- Identify, repair, and replace failed hardware components on PCs and notebooks.
- Support IT technologies utilized at EUMETSAT, such as DELL notebooks, desktops, Konica Minolta printers, iPhones, and MS Office applications.
- Maintain and support meeting room infrastructure and assist with MS Teams meetings.
In addition to the technical experience, we are looking for the right soft-skills and attitude for the role. As a candidate, you should bring a positive and proactive mindset to the role and be able to work effectively and professionally with users, colleagues and other stakeholders. You should be able to be able to work independently to effectively manage your own workload, as well as proactively supporting colleagues and taking on new tasks during workload fluctuations.
Successful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
- Experience in inventory and stock management, with knowledge of managing inventory repositories, particularly in SAP.
- Familiarity with structured IT service environments, such as ISO 9000 certified and/or ITIL-based frameworks.
- Professional certifications, such as MCP Windows 10 or other relevant certifications (e.g., MCP – MS Office).
- Hands-on experience with software distribution systems (e.g. Intune).
On Offer:
- Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
- Hybrid working model
- 30% subvention on Deutschland ticket
- Gym membership discount
- Participation in pension and health scheme
- 30 days of holiday
Relocation:
- Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
- Serco GMBH offers relocation support for all candidates eligible to work in EU that are planning to relocate to Germany and work for EUMETSAT.
About the Company
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
About Serco
Serco provides the User Helpdesk and Data Centre Operations Service of the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT), which plays a key role in enhancing the use of EUMETSAT data, products and data services.
The main objective of the service is to ensure effective and user-driven service to support the provision of data, both real-time and offline, as well as to provide comprehensive technical information to support all forms of user enquiries relating both to current operational services and to future satellite programmes of EUMETSAT.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.