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Contract Manager

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Company events

 Access to training 

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

We are seeking a Contract Manager to join our team in Serco Netherlands. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world. 

Main Responsibilities

As Contract Manager you will concentrate your activities on the following:

  • Reporting to the Dutch Operations Director, the appointed candidate will undertake the following:
  • Operational, contractual and commercial management for the contract(s) as the Company's representative, ensuring quality of service as well as P&L ownership, Contractual business planning and in-contract growth.
  • To develop and maintain a network of relationships with the customer/s, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs;
  • Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
  • Lead and support business development activities
  • Support the Dutch growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers
  • Lead and drive account management for one or more of our customers
  • Support the development of innovative products and services
  • Support marketing activities
  • Lead, develop and inspire direct reports and cultivate strong, competent and highly engaged teams.
  • Ownership on all aspects of service provision & Management of contingencies and emergencies
  • Timely production and delivery of monthly governance reports.
  • People management, including training/travel planning & management, performance monitoring, periodic assessment and appraisals.
  • Quality assurance, environment, health and safety on all contract(s).
  • Leading customer service excellence and a continuous improvement culture

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

The ideal candidate shall have the following experience and skills.

The following requirements are considered essential:

  • University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
  • Extensive Management experience preferably in the Space and/or Service industry (but not essential).
  • Solid business acumen with experience of budget responsibility and business plans
  • Ability to influence internal and external stakeholders to deliver positive results.
  • Excellent interpersonal skills.
  • Conflict management experience/capability.
  • The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner.
  • PC literacy, especially relevant Office 365 tools
  • Excellent command of English, with proven written ability. A working knowledge of Dutch language would be a strong advantage.
  • Ability to create long term relationship with customer and develop customer insight and intimacy
  • At least 5 years of commercial/sales experience with customers, even outside of Space industry; experience of managing and selling services to customers
  • Proactivity to make new proposal to customers to grow the business
  • Resiliency to manage pressure, also willing to take over operational/administrative tasks , when needed.


About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

About Serco

Serco Europe has operated in the Netherlands and Spain over the past 30 years, mainly in the field of Space. Serco Netherlands and Spain have a long history of partnership and trust with the European Space Agency (ESA).

In both countries, Serco is proud to deliver the highest calibre of people and services at ESTEC (ESA’s technology and engineering hub) and ESAC (ESA’s Astronomy and Science centre).

At the heart of its business, Serco Netherlands and Spain source, train, care and support employees, enabling them to better pursue their dreams of working in the Space industry in excelling in the delivery of essential public services.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team


Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here


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