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Administrator to the Head of Soft Services Section

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Company events

Job Introduction

We have an exciting (and challenging) opening for a Administrator to the Head of Soft Services Section in Darmstadt

Please, note the position is offered as a fixed-term contract until 31/12/2026.

Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient … If this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre (ESOC) based in Darmstadt, Germany. 

European Space Operations Centre (ESOC), Darmstadt, Germany, tracks and controls European spacecraft, and develops and manages ground systems. As Europe’s centre of excellence for satellite operations, ESOC is home to the engineering teams that control spacecraft in orbit and build the systems on the ground that support missions in space.

More here

Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

  • Serco – The employer of choice for a career within the Space Sector.

Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.

  • Join our community of space specialists across Europe

We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).

  • Supporting Women in Aerospace

Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.

Women in Aerospace Europe (WIA-E) – Supporting women in STEM (wia-europe.org)  

 

Main Responsibilities

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

At ESOC (European Space Operations Centre) in Darmstadt, Serco provides essential support services that ensure the site operates smoothly. This includes managing facility services, supervising contracts, and assisting the Head of ESOC Soft Services Section. The ESOC site spans around four hectares with 50,000 sqm of buildings, housing 900 staff members.

As the Assistant Administrator (Head of Soft Services Section) at ESOC, you will support the Head of the Soft Services Section and their team. Your mission is to ensure the smooth planning and coordination of daily operations in line with service contracts. You will assist in managing services, implementing improvements, and supporting the team with various administrative and operational tasks.

Responsibilities:

  • Assist in managing and coordinating daily soft service activities.
  • Support the implementation of new projects and draft necessary documents.
  • Help improve working methods and procedures.
  • Review current procedures to find better approaches.
  • Assist with business development activities.
  • Monitor work packages to ensure they meet service contract requirements.
  • Collect and report performance data.
  • Prepare statistics, reports, and surveys as needed.
  • Assist in creating high-level presentations and documents.
  • Analyze site occupancy data.
  • Perform other related tasks as requested.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

  • Bachelor’s degree in Business Administration or a related field.
  • 3-5 years of relevant experience in business administration or facilities management.
  • Excellent organizational and documentation skills.
  • Strong communication skills and a customer-focused mindset.
  • Ability to work efficiently and independently in a diverse, international environment.
  • Proficiency in MS Office products and other ERP systems.
  • Strong analytical and problem-solving abilities.
  • Fluency in English; German is a plus.
  • Experience with KPI-based contracts and facility management benchmarks.
  • Open-minded and proactive in suggesting improvements.

What We Offer:

At Serco, we believe in fostering a culture where everyone feels valued and heard. Working as one team, we enhance the experience of our people, improve our solutions, and make a difference. We are passionate about our work and promote a positive working culture where employees are empowered and rewarded.

  • Full-time employment
  • Training and development opportunities
  • Career progression
  • Paid holiday
  • Pension schemes
  • Summer and Christmas parties

We will give you the platform and guidance to progress your career quickly whilst rewarding you at the same time.

 

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

About Serco

Serco is responsible for the Network Operations Centre (NOC) services at the European Space Operations Centre (ESOC).The Network Operations Centre provides the 24h/7 remote operations services of the ESTRACK ground station network. As part of this service, Serco provides the first line Operations Control Centre (OCC) maintenance and operations services at ESOC. 

We manage the Operational Computer and Communications Infrastructure and ESTRACK ground stations for the European Space Agency at European Space Operations Centre (ESOC). This infrastructure supports operational and support systems including Ground stations, Mission Control, Flight Dynamics, Simulators, Mission analysis, general  support, Firewalls, Network and systems management facilities and Operational communications network for data and voice services

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here

 

Apply

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